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Unlocking Three Types of Consumers to Drive Brand Engagement

10/2/2024
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Segmenting your consumers is crucial for effectively targeting the right audience. Join our experts to learn how to connect with your customers more deeply or expand your audience.

In this discussion, you’ll hear about three consumer types—Wellness Enthusiasts, Brand Champions and Connected Shoppers—and the factors influencing their purchasing decisions, so you can cater to their preferences.

Meet our experts 

Michelle Evans – Global Lead – Retail and Digital Consumer 

Irina Barbalova – Global Lead – Health and Beauty 

Nadejda Popova – Senior Manager - Loyalty 

Jana Rude – Senior Insight Manager, Consumers 

This video has been edited for length. Gain more insights by listening to the full conversation as a podcast. 

Unlocking Three Types of Consumers to Drive Brand Engagement


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Seven Types of Consumers to Target 

Segmenting your consumers helps you better understand and reach the right shoppers. We have defined seven types of consumers with distinct personalities. Targeting these types can help you increase conversions or better understand and connect with existing customers.

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Euromonitor International forecasts that consumers will spend nearly USD11 trillion on goods and services bought online in 2024. This expanding consumer base needs to be at the centre of your strategy. This article explores three key digital trends.

Wellness is a Lifestyle: How to Meet Consumer Demands 

Uncover the future of wellness as consumers increasingly take ownership of their health through holistic, long-term solutions. Our experts discuss the drivers behind this consumer behaviour and the manifestations of the wellness lifestyle across other industries. They also discuss the unique challenges and opportunities for brands both within and outside the health and wellness industry.  

Megatrends: Quantifying Wellness 

Amid an increasingly crowded marketplace and proliferating innovation across multiple dimensions of the wellness spectrum, it is vital for companies to sharpen strategies in view of continually evolving preferences among health-conscious consumers. Adopting a quantitative approach in measuring the evolution of the wellness megatrend is crucial for more informed investment decisions and elevating the value proposition in this space.

Loyalty and the New Normal 

Loyalty is at a crossroads with businesses rethinking and revitalising their brand strategies in light of changing consumer preferences, the e-commerce boom and dynamic economic conditions. Curating an emotional bond with consumers becomes a dominant factor for adding value and increasing retention.

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Amid changing consumer preferences, income polarisation and an evolving loyalty landscape, 2024 is a transformative year with new loyalty trends dominating and refining the status quo.

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