Third party food delivery services such as Uber Eats and DoorDash have won a large proportion of all food deliveries throughout Australia. This has allowed these brands to operate mostly unopposed, while offering both consumers and employees little choice when it comes to having their food delivered.
As the standards for corporate social responsibility and sustainability increase in the eyes of consumers, so does the need for players to stay informed about what is important to them. Reducing carbon footprint is the most obvious way for a brand to show its commitment to sustainability.
The recent development and investments by convenience stores to have a stronger focus on foodservice is paying dividends, but there is still further room for growth. Convenience stores and forecourt retailers have the potential for further development by taking cues from their counterparts across several countries in Asia.
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Limited-Service Restaurants
Limited-Service Restaurants (LSR) combine fast food and 100% home delivery/takeaway outlets. These outlets offer limited menus with items that can be prepared quickly. Customers typically order, pay, and pick up their order from a counter, though some outlets can have limited table service. This also includes 100% Home Delivery/Takeaway which provide no facilities for consumption on the premises. LSR tend to specialize in one or two main entrees such as hamburgers, pizza, or chicken, but they usually also provide drinks, salads, ice cream, dessert, etc. Food preparation is generally simple and involves one or two steps, allowing for kitchen staffs generally consisting of younger, unskilled workers rather than professional chefs. Other key characteristics include: • A standardised and restricted menu • Tight individual portion control on all ingredients and on the finished product • Individual packaging of each item • Counter service • For Chained Limited Service Restaurants, chained and franchised operations which operate under a uniform fascia and corporate identity • Any outlet offering full-service restaurant seating with servers would be excluded, even if delivery service is available.
See All of Our DefinitionsThis report originates from Passport, our Limited-Service Restaurants research and analysis database.
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