Despite some possible ongoing threats and challenges, most players remain confident in the potential of the category. Limited-service restaurants, especially chained operations with accessible pricing, are well-positioned to navigate the challenges of elevated inflation.
Home delivery and takeaway will remain key to growth for limited-service restaurants, either directly or via platforms such as Deliveroo and the like. Since 2019, click & collect has also found a place in the daily lives of more than one third of French people, with a significant increase in the number of people using these services in 2022 and 2023.
Another asset but also a possible threat for limited-service restaurants is the ongoing success of dark kitchens such as Taster, Not so Dark, Devor, Foudie, OFC and many other concepts. The concept of dark kitchens took off during the pandemic as consumers embraced home delivery services and it continues to grow.
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Limited-Service Restaurants
Limited-Service Restaurants (LSR) combine fast food and 100% home delivery/takeaway outlets. These outlets offer limited menus with items that can be prepared quickly. Customers typically order, pay, and pick up their order from a counter, though some outlets can have limited table service. This also includes 100% Home Delivery/Takeaway which provide no facilities for consumption on the premises. LSR tend to specialize in one or two main entrees such as hamburgers, pizza, or chicken, but they usually also provide drinks, salads, ice cream, dessert, etc. Food preparation is generally simple and involves one or two steps, allowing for kitchen staffs generally consisting of younger, unskilled workers rather than professional chefs. Other key characteristics include: • A standardised and restricted menu • Tight individual portion control on all ingredients and on the finished product • Individual packaging of each item • Counter service • For Chained Limited Service Restaurants, chained and franchised operations which operate under a uniform fascia and corporate identity • Any outlet offering full-service restaurant seating with servers would be excluded, even if delivery service is available.
See All of Our DefinitionsThis report originates from Passport, our Limited-Service Restaurants research and analysis database.
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