Retail e-commerce is set to return to current value growth in Hong Kong in the forecast period. Local retailers that operate physical stores are increasingly adopting online retail strategies, bringing their in-store experience to online customers.
In its 2023 Policy Address, the government launched initiatives and measures to boost e-commerce operations amongst local retailers amidst the rapid development of e-commerce globally. Task forces are being established through the HKTDC to organise the “Hong Kong Shopping Festival” and e-commerce platforms to promote products sold by Hong Kong companies.
In October 2023, JD Logistics, the logistics division of JD.com, announced the expansion of its self-operated express delivery businesses in Hong Kong and Macau via JD Express.
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Understand the latest market trends and future growth opportunities for the Retail E-Commerce industry in Hong Kong, China with research from Euromonitor International's team of in-country analysts – experts by industry and geographic specialisation.
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Retail E-Commerce
Online sales of new and used goods to the public from a business for personal or household consumption. This figure includes those purchases made via online marketplaces, assuming it is a business-to-consumer purchase. This figure includes the purchase of mobile apps, games, in-app purchases and downloaded versions of recorded music, film, video games, books, journals and magazines. Note: The streaming versions of these media types, which are not tracked in Retailing, are captured in Streaming Services E-Commerce. Goods purchased via quick-delivery services, such as Amazon Prime, are captured here, whereas the subscription fee for such a service is captured in Other E-Commerce. Retail purchases made via hyperlocal or third-party delivery platforms are also included here, while the delivery fees associated with such services are included in Other E-Commerce. This category excludes the following industries and channels: • Specialist retailers of motor vehicles; motorcycles, vehicle parts and fuel • The rental, hire and leasing of products • Wholesalers, cash and carry outlets • Consumer-to-consumer transactions • Informal retail which is not declared to tax authorities
See All of Our DefinitionsThis report originates from Passport, our Retail E-Commerce research and analysis database.
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