As is the case in retail overall, the growth of e-commerce has occurred primarily in Lima in recent years, and there are still considerable growth opportunities for this channel to develop in the provinces. However, even in Lima there is still much distrust among consumers regarding e-commerce, and specifically about making online payments.
Live-shopping will become a more popular marketing and sales strategy in the forecast period. Live sessions held on social networks will involve influencers and salespeople showcasing products and explaining their features.
The COVID-19 pandemic left many Peruvians with a desire to take advantage of and enjoy their free time, whilst also generating a much stronger interest in health and wellness. Given these changes, it is expected that lifestyle categories, such as pet care, books, music and personal care, among others, will perform better in the future.
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Retail E-Commerce
Online sales of new and used goods to the public from a business for personal or household consumption. This figure includes those purchases made via online marketplaces, assuming it is a business-to-consumer purchase. This figure includes the purchase of mobile apps, games, in-app purchases and downloaded versions of recorded music, film, video games, books, journals and magazines. Note: The streaming versions of these media types, which are not tracked in Retailing, are captured in Streaming Services E-Commerce. Goods purchased via quick-delivery services, such as Amazon Prime, are captured here, whereas the subscription fee for such a service is captured in Other E-Commerce. Retail purchases made via hyperlocal or third-party delivery platforms are also included here, while the delivery fees associated with such services are included in Other E-Commerce. This category excludes the following industries and channels: • Specialist retailers of motor vehicles; motorcycles, vehicle parts and fuel • The rental, hire and leasing of products • Wholesalers, cash and carry outlets • Consumer-to-consumer transactions • Informal retail which is not declared to tax authorities
See All of Our DefinitionsThis report originates from Passport, our Retail E-Commerce research and analysis database.
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