Retail e-commerce is projected to continue to see dynamic double-digit current value growth in India in the forecast period. While the channel recorded strong growth throughout the review period, its contribution to overall retail sales in India remains relatively low, highlighting its huge growth potential moving forward.
The increasing use of retail e-commerce by Indian consumers is also boosting the usage of hyperlocal e-commerce services. The pandemic helped shift the behaviour of some consumers from value-seeking to convenience-seeking, leading to daily/weekly and small-sized purchases, rather than monthly and large-sized purchases.
Traditionally in India, beauty and personal care purchases were made from offline stores. However, typical pain points with purchasing from offline stores include stock-outs, availability of a small range, and infrequent discounts.
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Understand the latest market trends and future growth opportunities for the Retail E-Commerce industry in India with research from Euromonitor International's team of in-country analysts – experts by industry and geographic specialisation.
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Retail E-Commerce
Online sales of new and used goods to the public from a business for personal or household consumption. This figure includes those purchases made via online marketplaces, assuming it is a business-to-consumer purchase. This figure includes the purchase of mobile apps, games, in-app purchases and downloaded versions of recorded music, film, video games, books, journals and magazines. Note: The streaming versions of these media types, which are not tracked in Retailing, are captured in Streaming Services E-Commerce. Goods purchased via quick-delivery services, such as Amazon Prime, are captured here, whereas the subscription fee for such a service is captured in Other E-Commerce. Retail purchases made via hyperlocal or third-party delivery platforms are also included here, while the delivery fees associated with such services are included in Other E-Commerce. This category excludes the following industries and channels: • Specialist retailers of motor vehicles; motorcycles, vehicle parts and fuel • The rental, hire and leasing of products • Wholesalers, cash and carry outlets • Consumer-to-consumer transactions • Informal retail which is not declared to tax authorities
See All of Our DefinitionsThis report originates from Passport, our Retail E-Commerce research and analysis database.
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