While e-commerce is likely to continue to cause disruption in other retail channels, it will not necessarily supplant physical stores. Omnichannel approaches that combine online convenience with in-person service in stores will be key in the forecast period.
Live shopping is being used across a range of online retail categories. Elkjop was one of the early investors in the concept in Norway among other electronics stores.
Retail e-commerce will remain firmly focused on helping consumers find the lowest price or best deals when shopping, with second hand retailers like Finn and Tise performing well. Norwegians have already found that online solutions like click and collect are cheaper than when buying in store and this will drive more consumers towards this solution in the upcoming period.
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Retail E-Commerce
Online sales of new and used goods to the public from a business for personal or household consumption. This figure includes those purchases made via online marketplaces, assuming it is a business-to-consumer purchase. This figure includes the purchase of mobile apps, games, in-app purchases and downloaded versions of recorded music, film, video games, books, journals and magazines. Note: The streaming versions of these media types, which are not tracked in Retailing, are captured in Streaming Services E-Commerce. Goods purchased via quick-delivery services, such as Amazon Prime, are captured here, whereas the subscription fee for such a service is captured in Other E-Commerce. Retail purchases made via hyperlocal or third-party delivery platforms are also included here, while the delivery fees associated with such services are included in Other E-Commerce. This category excludes the following industries and channels: • Specialist retailers of motor vehicles; motorcycles, vehicle parts and fuel • The rental, hire and leasing of products • Wholesalers, cash and carry outlets • Consumer-to-consumer transactions • Informal retail which is not declared to tax authorities
See All of Our DefinitionsThis report originates from Passport, our Retail E-Commerce research and analysis database.
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