E-commerce sales marginally declined in 2023 due to some normalisation of shopping habits, as consumers resumed pre-pandemic lifestyles. However, the outlook for the channel remains bright, due to further digitalisation in Singapore, and consumers’ habits and recognition that shopping online provides access to a virtually unlimited product range at the best prices.
The rise of Generative AI in recent years is expected to reshape how e-commerce retailers engage and sell to consumers, and provide effective customer service that helps them make easier purchasing decisions. For instance, Lazada Marketplace launched its LazzieChat AI Chatbot in Singapore in May 2023.
TikTok, a global short-form video platform, launched TikTok Shop Marketplace in Singapore in August 2022. TikTok Shop Marketplace is available on a dedicated tab within the TikTok mobile app.
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Retail E-Commerce
Online sales of new and used goods to the public from a business for personal or household consumption. This figure includes those purchases made via online marketplaces, assuming it is a business-to-consumer purchase. This figure includes the purchase of mobile apps, games, in-app purchases and downloaded versions of recorded music, film, video games, books, journals and magazines. Note: The streaming versions of these media types, which are not tracked in Retailing, are captured in Streaming Services E-Commerce. Goods purchased via quick-delivery services, such as Amazon Prime, are captured here, whereas the subscription fee for such a service is captured in Other E-Commerce. Retail purchases made via hyperlocal or third-party delivery platforms are also included here, while the delivery fees associated with such services are included in Other E-Commerce. This category excludes the following industries and channels: • Specialist retailers of motor vehicles; motorcycles, vehicle parts and fuel • The rental, hire and leasing of products • Wholesalers, cash and carry outlets • Consumer-to-consumer transactions • Informal retail which is not declared to tax authorities
See All of Our DefinitionsThis report originates from Passport, our Retail E-Commerce research and analysis database.
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